At VIPIHS WEAR LTD, we stand behind the quality of our premium men’s organic apparel. If you’re not completely satisfied with your purchase, we offer a straightforward returns process. Please read this policy carefully before initiating a return.

1. Returns Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery

  • Products must be unworn, unwashed, and in original condition with all tags attached

  • Original proof of purchase (order number/email confirmation) must be provided

Non-Returnable Items:

  • Underwear (for hygiene reasons, unless defective)

  • Items marked as “Final Sale”

  • Products damaged due to customer misuse

2. Return Process

To initiate a return:

  1. Contact our customer service at Serve@vipihswear.com with:

    • Your order number

    • Item(s) you wish to return

    • Reason for return

  2. We will email you a Return Merchandise Authorization (RMA) number

  3. Package the item securely with the RMA number visible

  4. Ship to our return address:

    VIPIHS WEAR LTD Returns
Suite 302, 4 Station Square
Cambridge, United Kingdom
CB1 2GE

3. Return Shipping Costs

  • UK Returns: Free return shipping label provided

  • International Returns: Customer pays return shipping

  • We recommend using a trackable shipping method as we cannot be responsible for lost returns

4. Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days

  • Refund will be issued to your original payment method

  • Shipping costs are non-refundable (except for defective/wrong items)

Important Notes:

  • Sale items are eligible for exchange or store credit only

  • Allow 1-2 billing cycles for the refund to appear on your statement

5. Exchanges

We currently offer exchanges for:

  • Different sizes of the same item

  • Different colors of the same style (subject to availability)

To request an exchange:

  1. Follow the standard return process

  2. Include a note specifying your exchange preference

  3. We will ship the new item once the return is received

6. Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us within 7 days of delivery with photos of the issue

  2. We will provide a prepaid return label

  3. Upon verification, we will offer:

    • Full refund including original shipping

    • Free replacement (if available)

    • Store credit (if preferred)

7. Wrong Item Received

If you receive an incorrect item:

  1. Contact us immediately with order details

  2. We will arrange for return shipping at our cost

  3. Choose between:

    • Correct item being shipped

    • Full refund including shipping

8. International Returns Considerations

  • Return shipping times vary by location (typically 2-4 weeks)

  • Original shipping fees are non-refundable

  • We cannot refund any customs/duties paid on the original order

9. Return Timeframe

  • Please allow up to 14 business days from when we receive your return for processing

  • You will receive email confirmation once your refund is processed

10. Store Credit Option

Instead of a refund, you may choose:

  • VIPIHS store credit (valid for 12 months)

  • 10% bonus credit on the returned item’s value

11. Non-Returnable Situations

We reserve the right to refuse returns if:

  • Items show signs of wear or damage

  • Tags have been removed

  • The return period has expired

  • Items were purchased from third-party retailers

12. Contact Information

For any return-related questions:
📧 Email: Serve@vipihswear.com
📞 Phone: +44 7365512590
📍 Address: Suite 302, 4 Station Square, Cambridge, UK, CB1 2GE

Customer Service Hours:
Monday-Friday: 9:00 AM – 5:00 PM GMT
(Excluding UK public holidays)

VIPIHS WEAR LTD reserves the right to modify this policy at any time. Please check our website for the most current version before making a return.